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metison

Map the work.Know where AI belongs.

Staff interviewed in a conventional study

1–2%

Asked by Metison

100%

An AI Agent interviews everyone in your organisation. What comes back is a map of how the work actually runs.

How it works

The six steps in full

  1. 01

    Ground

    We build the organisation as it describes itself first, from job adverts, annual reports and tenders — roles, systems, and what goes in and out.

  2. 02

    Ask

    An AI interviews everyone, opening with a question written for their role. Each conversation is built from what is still missing, not from a fixed script.

  3. 03

    Map

    The chain from start to finish, every step attached to a role, and the gap between what you expect and what happens marked on it.

The gap between the process you expect and the one that runsA dashed line marked “as expected” runs level across the diagram, with six squares on it marking the events a system records. A solid line marked “as it runs” meets it at every square but departs between them — rising into waiting, workarounds and rework, dropping below where steps are skipped. The area between the two lines is shaded.WaitingSteps skippedWorkaroundReworkAs it runsAs expected
The squares are the only moments a system records. Between them the process you expect is an assumption, and the shaded area is where the real work departs from it.

What it solvesYou should not invest on an expectation.

Similar cases, different outcomes

Two people in one role reaching the same result by different routes. You get how many routes each process has, and how many take each.

Deadlines missed, and no one can say where the time went

Handovers nobody picks up on the receiving side. You get every handover in the chain, both ends named, and where the waiting starts.

The new system is not used the way it was meant to be

You get which steps run outside the system, how many people run them there, and why.

The way we think it works is not how it works

You get, per role, where expectation and reality diverge — which steps nobody has written down, and which nobody performs any more.

What you get

Plan an intake call
  • Deliverable 01

    The map

    How the organisation really works: roles, processes, handovers, systems, where knowledge is concentrated, and what is written down nowhere. Not a deck — a living document that stays behind when we leave.

    This is the product.

  • Deliverable 02

    The redesign

    Which processes deserve to be redesigned with AI in them, which stay untouched, and which should disappear. Ranked, evidenced, with an explicit confidence interval and a section on what stays human and why.

    This is what the map tells you to do.

  • Deliverable 03

    The build

    The redesign leaves as a specification that can actually be built: what the software must do, on the process as it really runs. Who builds it is your choice — an implementation partner, a supplier you already have, or your own team.

    Specified by us. Built by others.

See the full method